Frequently Asked Questions
FAQ for healthcare professionals
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How do I enroll my patients in Comprehensive Reimbursement Expertise (CORE)?
Complete the printable enrollment form and mail or fax it back.
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Is there someone who can answer my questions about the claims process?
Contact CORE at 1-888-587-3263 to get information on reimbursement support for healthcare providers and eligible patients.
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How can CORE help to verify my patient's insurance coverage?
Coverage for medications and treatments can vary greatly from one health plan policy to another. CORE can contact health insurance companies to verify a particular patient's benefits and determine coverage. For assistance in verifying coverage, contact CORE at 1-888-587-3263. Authorization from the patient is required.
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Do patients need to be registered with the CORE program before their treatment?
No. Registration in CORE is only required for reimbursement assistance.
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Does CORE provide information for obtaining reimbursement for remaining charges not covered by the patient's primary insurance company?
CORE can provide you with other helpful links that may be able to assist your patients.
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Does CORE bill claims?
No. CORE does not provide billing services, but CORE is available to answer questions about billing.
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How do I submit a reimbursement claim?
To submit a claim for reimbursement, you will need your patient's current insurance information and some additional information. Guidance on this process can be found in Reimbursement Process.
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Why does CORE ask for the patient’s medical information?
In order for CORE to conduct a benefits investigation, it may be necessary to obtain the patient’s medical information.
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My patient's insurance has denied the claim. Can CORE provide assistance?
Go to Reimbursement Process for information on the appeals process.
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My patient can't afford treatment. What resources are available?
If a treatment with a Teva product is being considered for a patient who is uninsured, the Teva Cares Foundation may be available for eligible patients. Other information can be found in Resources. For more information, contact the Teva Cares Foundation at 877-237-4881 or visit tevacares.org.
